# How do I manage our plan, seats and billing?

> Billing & Subscription shows your tier, licensed seats, billing interval, payment method and past invoices. Seats are counted from active users.

- Product: WorkSkedge
- Section: Settings & Configuration
- Canonical: https://workskedge.com/help/settings/manage-your-plan-licensed-seats-and-billing
- Updated: 2026-09-01T02:27:08.980147+00:00
- Keywords: workskedge billing, licensed seats, subscription plan, annual billing, payment method, user slots

**Settings > Business > Billing & Subscription** (`/a/settings/billing`) is where you see and change your subscription. It requires the Administrator role, or a user with user-management permission.

## Before you start / permissions

- Administrator, or a user with user-management permission.
- Your tier determines which modules are available. A feature showing **"Not in your plan"** at `/a/settings/company?tab=features` becomes available after an upgrade.

## What you can do

- **View your plan and tier**, and see which modules it includes.
- **Manage licensed seats.** Seats are counted from active users; adding a user beyond your seat count prompts a seat increase.
- **Change the billing interval** between monthly and annual; annual is billed once per year.
- **Update the payment method.**
- **Download past invoices and receipts.**

## Notes and limits

- Deactivating a user frees the seat; the User Management page shows how many user slots remain.
- Upgrading unlocks feature toggles but does not switch them on — enable them at `/a/settings/company?tab=features`.

## Common errors

- **"Not in your plan" after upgrading** — reload the page, then check the feature toggle is switched on.
- **Cannot invite another user** — you are at your seat count; increase seats or deactivate an inactive user first.

## Related articles

- [Sign-in, invitations and user accounts](/help/getting-started/sign-in-invitations-and-user-accounts)
- [Deactivate or remove an employee](/help/people/deactivate-or-remove-an-employee)
- [Turn features on and off for your company](/help/settings/turn-features-on-and-off-for-your-company)

## Screenshots

- WorkSkedge User Management page showing active users, assigned roles, an Add User button and the number of user slots remaining: https://workskedge.com/api/public/help-image/app/v2/settings-user-management.webp

## FAQ

### How are licensed seats counted?

Seats are counted from active users. Adding a user beyond your seat count prompts a seat increase, and the User Management page shows how many slots remain.

### Can I switch between monthly and annual billing?

Yes. Both intervals are available on the Billing & Subscription page; annual is billed once per year.

### Where do I download past invoices?

Settings > Business > Billing & Subscription — past invoices and receipts can be downloaded there.

### Does upgrading turn new features on automatically?

No. An upgrade makes the feature available; an Administrator still enables it at /a/settings/company?tab=features.

### Does removing a user free up a seat?

Yes — seats follow active users, so deactivating a user releases their seat.